Refund and Cancellation

Refund and Cancellation Policy

Return & Exchange Policy

At Kidosophy, we prioritize child safety and hygiene. To ensure every child receives a brand-new, untouched product, we do not accept returns or exchanges.

However, if you receive a damaged or incorrect item, please reach out to us within 48 hours of delivery with your order details and product images at connect@kidosophy.in , and we will assist you in resolving the issue.

Thank you for understanding and supporting our commitment to providing safe, high-quality learning experiences for children!

Frequently Asked
Questions

What is Kidosophy?

Kidosophy is a play-based educational brand that creates interactive toys and activity books designed to make learning fun, engaging, and hands-on for young children.

What age group are Kidosophy products suitable for?

Our products are designed for toddlers and young children (typically ages 1 to 6 years), focusing on early childhood development skills like motor coordination, problem-solving, and creativity.

Do you offer customizations or personalized products?

Currently, we do not offer personalization, but we’re always working on exciting new ideas! Stay tuned for future updates. We do take bulk orders for birthday or any event return gifts and that can be customized – (Like “Advika turns 1” or so printed on books coverpage on min order of 10 + books) Get in touch with us for the same on connect@kidosophy.in and we will have our team get in touch with you!

What are the shipping charges?

Shipping is free across India.

How long does shipping take?

We deliver within 7-10 working days, depending on your location. You will be able to see the dispatch details in the order section.

Do you accept returns or exchanges?

To ensure every child receives a brand-new, untouched product, we do not accept returns or exchanges. Since our products are for children, we prioritize hygiene and safety. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we’ll be happy to assist you.

Can I cancel my order?

Orders once placed cannot be cancelled.

What if my order arrives damaged or incorrect?

We take utmost care in packaging and shipping, but if you receive a damaged or incorrect product, please reach out to us at connect@kidosophy.in within 48 hours, and we’ll resolve the issue at the earliest.

How can I contact Kidosophy for support?

You can email us at connect@kidosophy.in, and we’ll be happy to help!

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